Privacy Policy

Who We Are

DigiSaathi is a digital agency that provides website development, AI automation, WhatsApp automation, SEO, social media management, and CRM / lead growth services to businesses across India. This policy applies to information collected through our public website and the contact / enquiry forms we operate.

Information We Collect

When you submit an enquiry or contact us, we collect the information you choose to provide, including:

• Your full name
• Your business name (if provided)
• Your phone / WhatsApp number
• Your email address (if provided)
• Your business or industry type (if selected)
• The service you are interested in
• The details of your message or project enquiry

We may also record basic technical information such as your IP address and the date/time of your submission. This helps us operate the website securely and respond to your enquiry.

How We Use Your Information

We use the information you provide for the following purposes:

• To understand your enquiry and prepare a relevant proposal or quotation
• To contact you by phone, WhatsApp, or email about your enquiry
• To manage and respond to leads received through our website
• To improve our website, services, and customer experience
• To maintain the security and proper functioning of the website

Lead Handling & Communication

When you submit an enquiry, your details are saved so our team can follow up with you. We may reach you through the contact information you provide, including phone and WhatsApp. You can ask us to stop contacting you at any time using the contact details at the bottom of this page.

Data Security

We take reasonable steps to protect the information you share with us, including secure handling of stored enquiries. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain enquiry and contact information for as long as reasonably necessary to respond to your request, maintain our records, and meet any applicable obligations. If you would like us to remove your details from our records, please contact us.

Third-Party Links

Our website may link to third-party services such as WhatsApp, which have their own privacy practices. We are not responsible for the privacy practices of these external platforms, and we encourage you to review their policies before sharing information with them.

Cookies

Our website uses only a strictly necessary session cookie to keep the site working securely. We do not use advertising, analytics, or tracking cookies. For more details, please see our Cookie Policy.

Your Rights & Contact

You may ask us to access, correct, or delete the personal information we hold about you, or to stop using it for marketing. To make a request or ask any question about this policy, please contact us using our enquiry form or reach us at info@digisaathi.site.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.